Why does it keep going back to the login screen after I have already successfully logged in to Single Sign-On (SSO)?

Answer

It is recommended you use Firefox when using CGTC online (Single Sign-On, Blackboard, etc.).

The log-in loop problem usually stems from a browser compatibility issue. Try clearing your browser's cache. For instructions on how to clear your cache, see How do I clear my cache (browser history)?

Note: If using Chrome, you have to clear all of the browsing data under the Advanced Tab. Make sure everything, including passwords and autofill data, is checked.

the clear browser data menu in Chrome

If the problem still persists, please contact the CGTC Communications Center at 478-988-6800.

  • Last Updated Dec 04, 2023
  • Views 261
  • Answered By Rylee Edgar

FAQ Actions

Was this helpful? 0 1

Got a question? Ask a Librarian!
Fields marked with * are required.