Why am I not receiving a text message to verify my Single Sign-On (SSO) account?
Answer
If you have SMS authentication set up on your SSO account, you will be sent a code via text message that you will need to enter before you can log in to your account. However, the code is not automatically sent to you. You must first select the Receive a code via SMS button in order to receive a text message.
If you are still not receiving the code after selecting the "Send code" button, you may be able to verify your account through another verification method. An additional verification method will only be available to you if you previously set one up on your account.
If you are still having trouble logging into your account, contact the Communications Center for assistance at 478-988-6800.
Links & Files
- How do I add more verification methods to my CGTC Single Sign-On account? Opens in new window
- Why can't I sign in to Single Sign-On? Opens in new window
- How do I update the phone number on my CGTC Single Sign-On account? Opens in new window
- How do I set up my CGTC Single Sign-On account if I do not have access to a phone? Opens in new window