Why am I not receiving a text message to verify my Single Sign-On (SSO) account?

Answer

If you have SMS authentication set up on your SSO account, you will be sent a code via text message that you will need to enter before you can log in to your account. However, the code is not automatically sent to you. You must first select the Receive a code via SMS button in order to receive a text message.

The Single Sign-On SMS Authentication screen. An arrow is pointing to the Receive a code via SMS button.

If you are still not receiving the code after selecting the "Send code" button, you may be able to verify your account through another verification method, such as a security question. An additional verification method will only be available to you if you previously set one up on your account.

If you are still having trouble logging into your account, contact the Communications Center for assistance at 478-988-6800.

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  • Last Updated Apr 28, 2023
  • Views 187
  • Answered By Abbie Gettys

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