Q. Why am I being asked for an administrator password when I try to install the Webex software to a computer on campus?


You will need to download the software from the Software Center.

To access the Software Center:

  1. Select the magnifying glass icon on the Windows taskbar, type "software center" in the search bar, and select Software Center App.

Image of the Windows search feature. Number 1 arrow is pointing to the magnifying glass icon. Number 2 arrow is pointing to the search bar. Number 3 arrow is pointing to the Software Center App.



  1. Under Applications, you should see "Cisco Webex Productivity Tools" and "Cisco Webex Meetings."

Image of the CGTC Software Center. Cisco Webex Productivity Tools and Cisco Webex Meetings is available under Applications.


  1. Select each and then select Install.

Applications details for Cisco Webex Meetings. An arrow is pointing to the Install button.


  1. After installing, you may need to restart Outlook for all features to take effect. As a reminder, the new Webex site is cgtc.webex.com.
  • Last Updated Aug 19, 2020
  • Views 0
  • Answered By Abbie Gettys

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